Restaurant and Bar establishments are a complex and highly competitive business. There are many reasons why certain restaurants/bars fail… In workin...
12 Tips from Bob Brown to Sell More Wine and Increase your Tips
1. Identify guests who want to share, are having a romantic evening or are celebrating-all great opportunities to sell a bottle of wine or cha...
Don’t Forget Your Manners: 3 Ways to Increase Your Tips
1. Don’t pass your arms (and underarms) across a customer’s face. When on the left, serve and clear with your left hand. On the right side...
Bob Brown advises to avoid these 5 things to get the best tips
1. Disappearing after the food is served 2. Not refilling beverages throughout the meal 3. Leaving the table cluttered 4. �...
Bob Brown Advice: Avoid these 5 things to get the best tips
Every Manager in hospitality, and every server, should buy and read Bob Brown’s books. In an effort to entice you to buy the books, I am sharing a f...
IRS Ruling is a Game-Changer for Some Restaurants and Bars
Automatic gratuities (typically 18%) take away the customer’s discretion in choosing whether and/or how much to tip the server. The IRS may classi...